Terms and Conditions

Terms and Conditions

Vintage by Saga

Terms and Conditions of Business Use

Last updated 17th May 2023

As a user of our website, and when making a purchase from Vintage by Saga, you acknowledge that you do so under these terms and conditions. We hope you will agree that they are designed to be fair to you and to us. We may change these from time to time by updating this page. Please read these Terms carefully before purchasing products from us and print and keep a copy of them for your reference.

  1. General

    1. Warranties: We warrant that the wines will be of satisfactory quality and fit for their general purpose.
    2. All orders must be placed via the website or via our sales team on 0343 224 1007
    3. The placing of an order anywhere on our website or with one of our sales team does not constitute a contract. Provided that we are able to accept your order we will send you an email to confirm your order. Our confirmation email constitutes acceptance of your order and will form a legally binding contract between us and you for the sale of the products, governed by these terms.
    4. Title will pass on delivery of the products, provided that we have processed and received payment in full for the products.
    5. You acknowledge and agree that you may not use any more than one promotion and/or discount in any one order and that promotions and discounts cannot be used in conjunction with one another.
    6. Relevant United Kingdom law will apply to these terms and conditions and the relevant courts of the United Kingdom will have exclusive jurisdiction. Here are our details should you want to contact us:

      Vintage by Saga
      St James' Mill,
      Whitefriars,
      Norwich.
      NR3 1TN.
      Tel: 0343 224 1007
      Email: help@vintagebysaga.co.uk
    7. Availability - Wine is an agricultural product and runs out from time to time. If you order a case of wine and some of the products are out of stock we will replace them with equal or higher value wines. We promise that we will only ever replace up to three bottles without asking.
    8. Minimum size for a mix your own case is 12 wine bottles.
    9. Customer satisfaction - If you are dissatisfied with our performance in any way, please contact our customer services department immediately on 0343 224 1007.

      At Vintage by Saga, we aim to deal with all enquiries fairly, confidentially and quickly. We will acknowledge your contact within 24 hours. We try to resolve most issues immediately, but where this is not possible, we will keep you informed about progress until a satisfactory resolution has been achieved.

      We are continually improving our service, but if you have any particular ideas or suggestions about how we can improve, please send them to: suggestions@vintagebysaga.co.uk

  2. Age restriction

    1. We will not sell wine to anyone who isn't 18 years old or over. When you register your details you will be required to enter a valid date of birth to confirm you are 18 years old or older. By placing an order you also confirm that you are at least 18 years old.
    2. If you are buying a case of wine as a gift - the recipient must also be over 18 years old.
    3. If our couriers are in any doubt about the age of the recipient on delivery, they will request some form of ID. If the person receiving the wine is unable to produce appropriate ID, unfortunately our couriers will be unable to leave the wine.

  3. Prices and payment

    1. All prices are quoted in pounds sterling, and may be per product or per case, as marked. The prices include Value Added Tax, unless otherwise specified. Any delivery charges are additional.
    2. We accept payment by Visa, MasterCard and PayPal.
    3. Where you enter into an agreement to be supplied with a regular delivery of wine (e.g. Vintage Wine Club) you agree to us holding your payment details and charging your registered payment method as agreed. You also agree to us requesting updated details from your payment provider should the details of your payment method change and to charge the updated payment method in the same way as the original payment method. We reserve the right to take payment from another registered payment card if we fail to take payment from your default payment card or your default payment method has expired. This in no way restricts your rights to cancel.
    4. Where a particular product is part of a pre-mixed case with a general discount applied, the discounted price for the case is relative to the non-discounted prices for the constituent wines.
    5. We reserve the right to terminate any special offer at any time, without notice.

  4. Delivery and returns

    1. Where we deliver: We will deliver your wine to anywhere in the United Kingdom except for the Channel Islands (this does include Northern Ireland, the Highlands, Scottish islands, the Isle of Man and the Scilly Isles).
    2. Delivery timescales:
      1. Standard delivery - Our delivery is £7.99 per wine order to a single address, £4.99 if the order contains a spirit or beer product or £4.99 per gift product. On average, orders arrive the next working day, however your order may take up to 3 working days. There are a few exceptions which are shown in clause D below.
      2. If you order 2 or more cases, they may not be delivered at the same time, but the delivery charge will stay the same.
      3. Named Day delivery service - With our Named Day delivery service you are able to select any of the shown available days for delivery for £2 extra.
      4. Saturday delivery is available in our Named Day delivery service. Please note, some products are not available for a Saturday delivery.
      5. Our courier delivers Monday to Saturday, between 8am and 6pm. During the festive period our couriers may deliver up to 8pm.
    3. Exceptions:
      1. Orders containing spirits: Please note that for orders containing spirits we ask that deliveries are signed for (at your home, work or other convenient address). Should you choose to select another delivery option, such as 'Leave safe', your order will not be insured against loss.
      2. Gift, spirit or beer products: Delivery is charged at £4.99 per order to a single address. Available on standard delivery and Named Day delivery services (+£2).
    4. Delivery timescale exceptions:
      1. Please allow 72 hours for delivery to: Scotland and Scottish Isles: AB30-31, 33-38, 41-45, 51-56, 63; DD8-10; FK1, 3, 8, 17-21, HS1-9; IV21; IV1-11, 10-28, 30-32, 36, 40-56, 63; KA27-28; KW1-3, 5-17; PA20-49, 49-88; PH10-11, 13-26, 30-44, 49, 50; PA44; PH41-44, TR21-25; ZE1-3
      2. Isle of Man: All postcodes IM1-9
      3. Saturday delivery not available: Scotland: AB30-39, 41-45, 51-56; DD; FK16-21; G63; HS1-9; IV; KA18-19, 6-29; KW1-17; KY9-10, 13-16; ML11-12; PA20-50, 60-78, 80-88; PH; TD15; ZE1-3. Isle of Man: All postcodes IM1-9. Northern Ireland: All postcodes BT1-94
      4. We shall not be liable for any delay in delivering your wine if that delay or failure is caused by circumstances beyond our control such as, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, fire, flood, storm, pandemic or Act of God, failure of ISP or telecommunications provider in connection with the performance of this Agreement.
    5. Delivery location exceptions:
      1. Gift Hampers delivery to Northern Ireland not available: All postcodes BT1-94
      2. Fresh food product delivery not available to: Isle Of Wight: PO30-41. Isles of Scilly: TR21-25. Scotland: AB30-63, IV, KA27-28, KW, PA20-88, PH1-PH50, FK19-21, TD15, HS, ZE, DD8-10, G83-84. Isle of Man: All postcodes IM1-9. Channel Islands: All postcodes JE and GY.
    6. "Spend £150 and get Free Delivery":
      1. Customers qualify for Free Delivery when spending over £150 in a single transaction to a single address and is based on our Standard Delivery option.
      2. If you select a different delivery option you will receive the cost of our Standard delivery (£7.99) deducted from your order and the difference will be charged.
      3. Free Delivery cannot used in conjunction with any Vintage Wine Club cases.
    7. Incorrect / missing or damaged products:
      1. In the event that any of the products in your order are incorrect, missing or damaged, please let us know within 30 days.
      2. Where the order is a single product item we will collect the item and then once we have confirmed receipt of that item we will send the correct replacement free of charge. Delivery of the replacement product should take place within 7 working days of you notifying us regarding the incorrect item.
      3. Where the incorrect, missing or damaged product is part of a case we will credit your Vintage by Saga account with the price you paid or a proportion of the total order price representing the proportion of the incorrect, missing or damaged order contents.
    8. Cancellation and termination:
      1. You may cancel your order for any reason whatsoever at any time up to 14 working days from the day after the date you receive your wine, provided all of the products are unopened and intact.
      2. In order to cancel your order you must call us on 0343 224 1007, notify us by email on help@vintagebysaga.co.uk or in writing to Vintage by Saga, St James' Mill, Whitefriars, Norwich NR3 1TN.
      3. It is your responsibility to hold onto the wine and take reasonable care of it until we come to collect it. Once we have confirmation the case is collected we shall reimburse the price of the wine within 10 working days.
      4. Any products collected by our carrier must be in their original box to avoid further breakages, where possible. If the packaging has become damaged or weakened the courier will not accept the package. Please call our call centre on 0343 224 1007 before requesting a collection, or as soon as possible, if this is the situation.
      5. If you are a member of a regular Wine Plan (e.g. Vintage Wine Club), we will let you know what's in your next case before we ship it. If you don't tell us, before we ship your wines, that you don't wish to receive your case and then ask to return it, a charge of £7.99 will be payable.
      6. Sorry to have to state the obvious, but once the wine has been delivered, in accordance with any specified delivery instructions, it becomes the recipient's responsibility.
      7. Nothing in these Terms and Conditions will reduce your statutory rights relating to faulty or inaccurately described goods. Further information about your rights is available from your Local Authority Trading Standards Department or Citizen's Advice Bureau. If you have any queries regarding delivery please call us 0343 224 1007 or email us at priorityone@vintagebysaga.co.uk
      8. Although we will normally be able to do so, we cannot guarantee to accept all orders placed via the website. You should only consider your order to have been accepted once you receive an email confirming that your order has been confirmed.
      9. We may occasionally be unable to accept orders for various reasons, for example because a product is out of stock or there was an error in the advertised price or description. If this is the case, we will let you know and, where possible, we will discuss other options with you, for example alternative products that may be available or the option of purchasing the product at the correct price.
      10. If you are in breach of these terms and/or otherwise misuse any of our voucher schemes and/or introductory offers, we reserve the right (as applicable) to: (i) cancel any order and refuse to supply any products to you; (ii) disable and/or terminate with immediate effect any of your accounts or memberships with us; and/or (iii) make a charge equivalent to the value of any voucher and/or introductory offer against the payment card used on the contravening order or take steps to redeem the products as we deem appropriate. A charge may be made to cover the cost of recovery of the products.

  5. Love every wine or get your money back

    1. Where you see any reference to 'Love every wine or get your money back' we are referring to the customer promise as described in this clause.
    2. If you buy any of our wines and you don't like a bottle, we will credit your Vintage by Saga account with store credit for the amount paid for that bottle, provided you have contacted us within 120 days.
    3. If you have purchased multiple of the same bottle, we will credit your Vintage by Saga store credit account for one bottle. If you would like a refund for the remaining unopened bottles, then we will arrange a collection and refund the net purchase price upon return.
    4. Beer products, spirit products and gift products are not covered by this customer promise.
    5. Orders placed via a 3rd party are not covered by this customer promise as the sale was not placed with Vintage by Saga directly.
    6. If you need to claim under our customer promise, then call us on 0343 224 1007 or notify us by email at help@vintagebysaga.co.uk
    7. Right To Terminate - This customer promise is here for the good of all our customers. If we feel that it has been abused, we reserve the right to close your account once we have met our obligations to you. If we do deactivate your account, and you place another order, we reserve the right to refuse the order, or our obligation to you for any claim will be limited to your statutory rights.

  6. Wine vouchers

      If you have a voucher to redeem against the purchase of wine, the following terms and conditions apply, and you agree to be bound by these terms and conditions:

    1. Promotional vouchers can only be used on orders of eligible wine cases containing 12 or more wine bottles.
    2. You must be over 18 to redeem the voucher.
    3. Vouchers are non-transferable, may not be sold at auction and have no cash alternative.
    4. Promotional voucher discounts are not applicable to beer products, spirit products or gift products.
    5. Gift Vouchers, e-cards and gift balances are valid for 24 months from the last activity. After 24 months any remaining balance will be removed. Balances added as store credit are valid for 12 months from the date added. After 12 months any remaining credit will be removed.
    6. If you order 12 or more eligible wine bottles you are then able to add a beer, spirit or gift product to be included in the transaction, however the voucher discount will not be applied to these products. For example, if you add a bottle of spirits to an order containing a case of 12 wine bottles, the voucher will only be redeemed against the wine proportion of your order.
    7. Vintage Wine Club Voucher:
      1. This voucher is for customers who have not previously joined Vintage Wine Club and can only be used once.
      2. By redeeming this voucher you are agreeing to all the terms and conditions of Vintage Wine Club as set out in the Vintage Wine Club terms and conditions section.
      3. A minimum spend of £99.88 applies to voucher use unless otherwise specified on the voucher. Vouchers may not be used on non-wine products, or gift products.
    8. All other vouchers (excluding Gift Vouchers):
      1. This voucher is for new customers only and can only be used once.
      2. A minimum spend of £99.88 applies to voucher use unless otherwise specified on the voucher. Vouchers may not be used on non-wine products, or gift products.
    9. Gift vouchers
      1. These products are redeemable against wines, beers and spirits products, however they are not redeemable against other products such as food products.
    10. Any introductory voucher outlined in clauses f, g, h and i above can only be redeemed once and by redeeming the voucher, you are not entitled to any further introductory vouchers or other introductory offers from Vintage by Saga or its affiliates (where "you" refers to any combination of a registered user, a credit card, a credit card holder or a household). If you have redeemed any introductory voucher or other introductory offer from Vintage by Saga or its affiliates in the past, you are not entitled to participate in the offer, but you can re-join any of our clubs by purchasing your first case at the normal price without the voucher discount being applied.
    11. Where a voucher is used in breach of the above conditions, Vintage by Saga reserves the right to make a charge equivalent to the value of the voucher against the payment card used on the contravening order or take steps to recover the goods as it deems appropriate. A charge may be made to cover the cost of recovery of the goods.

  7. Vintage Wine Club

    1. Introductory Offers
      1. Any Vintage Wine Club Introductory Offer can only be redeemed once and by accepting an introductory offer, you are not entitled to any further Vintage Wine Club Introductory Offers from Vintage by Saga or holder or its affiliates (where "you" refers to any combination of a registered user, a credit card, a credit card holder or a household). If you have taken up any Vintage Wine Club Introductory Offer from Vintage by Saga or its affiliates in the past, you are not entitled to participate in the offer, but you can re-join the plan by purchasing your first case at the normal RRP.
      2. Introductory Vintage Wine Club offers cannot be combined with other introductory offers.
    2. How it works:
      1. With Vintage Wine Club you get a regular supply of outstanding craft wines delivered direct to your door from some of the world's top independent winemakers.
      2. We will notify you every 3 months by email that your next case of wine is ready for delivery, including the contents and the price.
      3. You can skip or cancel any suggested case at any time by responding to our notification before the date stated on the notification. Please telephone our call centre on 0343 224 1007. If we don't hear from you, we will deliver the case of wine to the selected Vintage Wine Club address and charge your card the notified price of the wine plus £7.99 delivery. The address, Credit/Debit Card details and delivery instructions for your Vintage Wine Club case are specific to these deliveries and may vary from the default details on your account.
      4. Should you wish to cancel your membership of the Vintage Wine Club, you may do so at any time by calling us on 0343 224 1007. If you wish to notify us in writing you may do so by post or emailing us at help@vintagebysaga.co.uk.
    3. You consent to us holding and using your payment card or PayPal details under this section for the purpose of obtaining payment for each case of wine whilst you are on the Vintage Wine Club.
    4. Should we change the Terms and Conditions of our Vintage Wine Club offer from time to time, we will notify you before your next case is dispatched, so that there are no nasty surprises.
    5. We will let you know what's in your next case before we ship it. If you don't tell us before we ship your wines that you don't wish to receive your Vintage Wine Club case and then ask to return it, your delivery charge will not be refunded.

  1. Rate and Win Prize Draw

    1. Every time you rate or review a product you will be automatically entered into our monthly prize draw.
    2. Each product you rate or review will count as one entry into that month's prize draw.
    3. The winners will be pulled at random and the prizes will vary each month.
    4. Right To Terminate - The monthly prize draw is here for the good of all of our customers. If we feel that it has been abused, we reserve the right to exclude your entries from that month's prize draw.

  2. Gift products

    1. Delivery

      1. Standard delivery and Saturday delivery is £4.99 per gift product on all gift product orders. Named day delivery is available for £6.99. We do not operate a delivery service on Public & Bank Holiday's. Allow three working days for delivery. 85% of orders are delivered the next working day.
      2. Sunday delivery is not available.
      3. In order for your order to arrive the next working day you need to ensure the order is completed before the cut-off time provided at the time of purchase.
      4. We will deliver your gift to anywhere in the United Kingdom (including Northern Ireland, the Highlands, Scottish Islands, the Isle of Man and the Scilly Isles). However, please allow a few extra days for delivery to offshore islands, Northern Ireland, Scottish Highlands and some other areas of Scotland. The following postcode areas are affected: BT47-48, BT69, BY69, BT71, BT74-79, BT81-82, BT92-94, GY1-10, HS1-9, IM1-9, IM86-87, IM98-99, IV21-28, IV40-49, IV51-56, JE1-9, KA27-28, KW11, KW13, KW15-17, PA20, PA33-34, PA36, PA41-49, PA60-78, PA80, PH30-32, PH35-44, PH50, TR21-25, ZE1-3.
      5. We shall not be liable for any delay in delivering your gift if that delay or failure is caused by circumstances beyond our control such as, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, fire, flood, storm, pandemic or Act of God, failure of ISP or telecommunications provider in connection with the performance of this Agreement.

    2. Incorrect / missing or damaged products:

      1. In the event that any of the products in your order are incorrect, missing or damaged, please let us know within 30 days.
      2. Where the order is a single product item we will collect the item and then once we have confirmed receipt of that item we will send the correct replacement free of charge. Delivery of the replacement product should take place within 7 working days of you notifying us regarding the incorrect item.
      3. Where the incorrect, missing or damaged product is part of a case we will credit your Vintage by Saga account with the price you paid or a proportion of the total order price representing the proportion of the incorrect, missing or damaged order contents.

    3. Vouchers

      1. Promotional voucher discounts are not applicable to gift product purchases.

    4. Gift products are not covered under our 'Love every wine, or get your money back' customer promise.

    5. Advent Calendars

      1. P&P for the advent calendars is £7.99 per calendar. Multiple calendar deliveries to the same address will still incur £7.99 per calendar. The advent calendars do not qualify for the 'spend over £150 and receive free delivery' promotion.

  3. Personalised Gifts

    1. Personalised gifts cannot be cancelled, returned or exchanged unless they are faulty or damaged.
    2. Customers must check the spelling and accuracy of a personalised gift before the order is placed. No refund can be made for personalised gifts which contain a misspelling or misplacement of text. Customers must tick the box before adding to basket to confirm that "I have checked my design for spelling, colours, position and size and understand that I cannot make any changes once my order has been placed. I also understand that I cannot return any personalised products unless they are faulty or damaged"
    3. Vintage by Saga are not liable for any messaging uploaded by the customer to create a personalised gift. This includes but not limited to messaging related to a person's health, personal data about another person, such as their address, phone number, or email address fraud or fraudulent misrepresentation, confidential information, threatening, defamatory, indecent, seditious, offensive, sexual harassment, pornographic, obscene, abusive, liable to incite racial hatred, discriminatory, wording which constitutes or encourages conduct that would be considered a criminal offence, includes or makes reference to illegal drugs or encourages those to not drink responsibly.
    4. We reserve the right to cancel any order which is reported to us as inappropriate.
    5. Vintage by Saga does not give the customer copyrights or approval to make the false impression that any personalised messaging originates from Vintage by Saga or any or the Virgin groups.
    6. Delivery for personalised gifts is 3- 5 working days. Excluding bank holidays. Whilst we aim to deliver within 5 working days, peak periods such as December could be 3 - 6 working days.
    7. Named day delivery is not possible for personalised gifts.
    8. Delivery is available to mainland UK, Scottish Islands, the Isle of Man and the Scilly Isles. We unfortunately cannot deliver to Northern Ireland or the Channel Islands at this time.
    9. Personalised orders must be placed via vintagebysaga.co.uk. Orders cannot be placed by the Vintage by Saga call centre, Wine advisors or Commercial team.

  4. Corporate Orders

    1. Corporate Definition: A corporate order is an order where the corporate customer orders 10 or more cases on the same order.
    2. Delivery Address(es): Where an order(s) contain(s) goods to be delivered to more than one delivery address, it is the responsibility of the corporate customer placing the order(s) to ensure that all delivery address(es) provided to Vintage by Saga are correct. If goods are delivered to an incorrect address(es) as a result of incorrect information provided by the corporate customer, Vintage by Saga will not take responsibility for this and the corporate customer will be charged for the cost of replacement goods and the cost of delivering the replacement goods to the correct address(es).
    3. Payment: We accept payment from corporate customers by Visa, Mastercard, PayPal, bank transfer and cheque. In the case of payment by bank transfer and cheque the order(s) will only be shipped when cleared funds have been received in Vintage by Saga's bank account.

  5. Beers

    1. Beer bought from us will come with a minimum of one month expiration.
    2. Beers with less than this will be identified prior to purchase.
    3. It is worth noting that beer does not suddenly 'go bad' once the expiry date has passed and you will still have an enjoyable beer experience.
    (Unopened) Pantry Fridge
    Past Date Past Date
    Canned Beer lasts for 6-9 Months 6 months-2 Years
    Bottled Beer lasts for 6-9 Months 6 months-2 Years
    Homemade Beer lasts for 6-9 Months 6 months-2 Years

    Source: eatbydate

  6. Data Protection

    1. For information about our Cookies - click here.
    2. For information on our Privacy Policy - click here.

  7. Security

    1. If you are nervous about shopping on the web, don't be. We use secure servers with state-of-the-art encryption and secure sockets layer (SSL) technology for the transfer of credit card information. Additionally, we have security measures in place to protect our customer database and access to this database is restricted internally.
    2. To make sure that you don't have to worry, we will make good any losses suffered by you and charged to you by your credit card company, up to a maximum of £1,000 through the unlawful use by a third party of your credit card or credit card information directly as a result of your use of our web site.
    3. It is your responsibility to protect your password from being disclosed to any third party.

  8. Intellectual Property Rights

    1. You agree and acknowledge that we own or are licensed to use all copyright, database rights, trade marks and other intellectual property rights in and to all parts of this web site, and to the business of Virgin Wine Online Limited, the structure, design and layout of the web site and the styles of the wines.
    2. You are entitled to use our web site in accordance with these Terms and Conditions only. You must obtain our prior written consent before you use our web site or any part of it in any other manner.
    3. All persons, individual and corporate, are prohibited from providing hypertext or other links to the vintagebysaga.co.uk web site, other than to our home page, from their own web site or from a third party's web site, without our prior written consent.

  9. Limitation of Liability

    1. Nothing in these Terms and Conditions shall exclude Virgin Wine Online's liability for personal injury or death caused by its negligence.
    2. We will not be liable for any loss or damage caused by us or our employees or agents in circumstances where:
      1. loss or damage was not foreseeable to both parties when the contract was formed;
      2. loss or damage was not caused by any breach on the part of the supplier;
      3. loss or damage relates to business and/or non-consumers.
    3. Subject to Clause 10a we will not be liable for loss or damage caused by the customer handling of our products. In particular we will not be liable for spillages or breakages.
    4. Customers should also be aware of the following inherent risks and warnings:
      1. Alcohol should be consumed in moderation.
      2. A case of wine is heavy so extra care should be taken when lifting it. If you are concerned about the weight we advise that you transfer the bottles 1 or 2 at a time.
      3. Red wine in particular may cause staining if spilt so extra care should be taken.
      4. Sparkling wines and champagnes can be volatile due to the build-up of gases, extra care should be taken when opening these.